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Learning Resource Center

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Your one-stop, no-cost library for building stronger recovery housing and support programs — courses, guides, webinars, podcasts, NAADAC CE opportunities, research, and more.

Whether you’re opening your first recovery home, leading an established program, working as a peer or recovery support provider, or a community partner, there’s something here for you.

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Latest Highlights

Podcast
Episode 5: Community Policing, Deflection, and Pre-Arrest Diversion as Recovery Ecosystem Strategies
WebinarNAADAC CE
PAX Tools for New Beginnings to Inspire a Stronger Tomorrow
R.H. Guide/Handbook & Templates
How to Raise Funds
Learning Center Support
Course/Training

Four Essential Customer Service Skills

There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them? In this course, we'll uncover four essential customer service skills and give you tons of tips, food for thought, and resources for developing these skills. Let's get started!

Course/Training

How to Feel Your Feelings

Feelings can be complicated and conflicting. Learning to address your feelings intellectually and emotionally is a valuable way to reduce stress.

NAADAC CE
Course/Training

Managing Conflict & Stress

Stress and Conflict go hand-in-hand. Use this course to learn about best practices in managing both. The Basics of Managing Stress - Stress. It's an unavoidable part of life. It doesn't have to be a negative experience though if you practice ways to reduce the impact of the stress. Managing stress is a crucial component of self-care. This course takes you through the basics of managing stress and implementing them as part of a self-care program. Resolving Conflict - At best, conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That's why it's important to address conflict quickly. In this course, you'll learn common sources of discord and some typical responses. You'll also discover techniques to resolve conflict, address anger, and stop abusive behavior. Differences between roommates or teammates demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding is key to your productivity and effectiveness.

NAADAC CE
Course/Training

Project Best Practices: Sponsors and Stakeholders

The best practices of project management can help you plan out and define your project. This course covers sponsors and stakeholders. Each is a key component of successful projects. Project Management - Sponsor Engagement: The Project Management Training Series outlines the essential steps, tools, and templates to build a successful recovery housing or other projects. This training will focus on understanding a Sponsor's role and utilizing an Engagement agreement to establish the proper expectations and communication with your Sponsor. It will outline how a Sponsor and a Project Manager are different, how they should work together and how to use a simple Sponsor Engagement Signoff sheet to establish expectations early in the process and avoid issues. Project Management - Identify and Analyze Stakeholders: The Project Management Training Series outlines the essential steps, tools, and templates to build a successful recovery housing or other projects. This training provides easy steps and the tools needed to help identify and analyze your stakeholders to get the Key stakeholders for your Rural Recovery Housing project communication.

Course/Training

SAMHSA 988 Crisis Line

The course will help learners to understand what the 988 Crisis Lifeline is, how it works, and identify best practices for sharing information about the 988 Crisis Lifeline and other resources.

Course/Training

Overdose Response Teams

Overdose Response Teams (ORT): A Community Response - First responders are on the front line in combating the opioid epidemic. The American Medical Association reported that the United States experienced over 90,000 fatal drug overdoses in 2020. Communities are coming together to create an efficient response to counter these increasing numbers. Establishing an effective program to prevent drug overdoses require a coordinated effort between law enforcement, first responders, mental health/substance abuse providers, public health, and community partners. ORTs are a multi-agency, harm reduction response unit that delivers support and person-centered services to individuals in the community who experience a non-fatal overdose. ORTs objective is to combat overdose occurrences, save lives, and promote public safety.

Course/Training

Recovery House Management: Creating a Supportive Internal Community

When a recovery residence employs the Peer-led, Peer-Driven Social Model, it provides its residents with an environment designed to empower them to make decisions, to be part of a recovery community, to be comfortable and safe, and to learn and grow.

Course/Training

Project Management: Sponsor Engagement

This training focuses on understanding a Sponsor’s role and utilizing an Engagement agreement to establish the proper expectations and communication with your Sponsor. It outlines how a Sponsor and a Project Manager are different, how they should work together, and how to use a simple Sponsor Engagement Signoff sheet to establish expectations early in the process and avoid issues. Objectives: Focuses on helping you as a Project Manager, particularly in a rural community, ensure that a Sponsor understands the following: Sponsor Defined, Sponsor Role, PM Collaboration, Engagement Guidelines, and finally when the data or reporting for your portfolio is provided.

NAADAC CE
Course/Training

Resolving Conflict with Co-workers

Getting along with coworkers can be tricky—but not impossible. This course guides you on how to work through conflict with coworkers to achieve positive outcomes. You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or you’re dealing with an abusive coworker.

NAADAC CE
Course/Training

Job Interview Best Practices

In this module, you’ll discover best practices for job interviews. First, you’ll develop your Interview Day Checklist. Checklists reduce a lot of the stress and help you to focus on the interview itself. Blueprint for Nailing Your Interview outlines the five steps you can take to build your own Blueprint for Nailing Your Interview.

Course/Training

Understanding HIPAA and 42 CFR Part 2 in Recovery Residences

Created in March of 2025, this course discusses breaches of confidentiality in a recovery residence can lead to stress, anxiety, and a sense of betrayal, which may trigger a return to use. Maintaining confidentiality helps create a supportive and secure environment conducive to long-term recovery. Protecting confidentiality ensures a safe, supportive, and legally compliant environment where individuals can focus on their recovery without fear of exposure or judgment. Learning Objectives: Be introduced to HIPAA and 42 CFR Part 2 and the possible applicability of these two federal laws to recovery residences; Understand the importance of HIPAA and 42 CFR Part 2 and their impact on confidentiality in recovery housing

Course/Training

What are you thinking? An Exploration of Thinking Styles

Everyone thinks differently. But can you identify the different ways in which people think? And how do we leverage this information to improve outcomes for communicating in personal and professional relationships? The Whole Brain® Model can help! The model is a time tested framework to decode and harness the cognitive diversity of individuals, teams, and organizations. In this course, learners will be able to: · Define the four thinking styles and what they represent · Identify people in their lives that represent each thinking style · Apply the styles to resolve an issue using the Walk Around tool

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In Partnership With

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Fletcher Group is a RCORP Rural Center of Excellence in Substance Use Disorder Recovery

www.hrsa.org

The Learning Center is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $3.3 million, with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government.