Learning Resource Center

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Your one-stop, no-cost library for building stronger recovery housing and support programs — courses, guides, webinars, podcasts, NAADAC CE opportunities, research, and more.

Whether you’re opening your first recovery home, leading an established program, working as a peer or recovery support provider, or a community partner, there’s something here for you.

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Learning Center Support
Course/Training

Four Essential Customer Service Skills

There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them? In this course, we'll uncover four essential customer service skills and give you tons of tips, food for thought, and resources for developing these skills. Let's get started!

NAADAC CE
Course/Training

Recovery Ecosystems for Communities

Recovery Ecosystems are paramount to removing barriers to success for people with Substance Use Disorder (SUD), especially for those living in rural communities.

NAADAC CE
Course/Training

Managing Conflict & Stress

Stress and Conflict go hand-in-hand. Use this course to learn about best practices in managing both. The Basics of Managing Stress - Stress. It's an unavoidable part of life. It doesn't have to be a negative experience though if you practice ways to reduce the impact of the stress. Managing stress is a crucial component of self-care. This course takes you through the basics of managing stress and implementing them as part of a self-care program. Resolving Conflict - At best, conflict stifles communication and productivity. At its worst, tensions escalate to aggression and bullying. That's why it's important to address conflict quickly. In this course, you'll learn common sources of discord and some typical responses. You'll also discover techniques to resolve conflict, address anger, and stop abusive behavior. Differences between roommates or teammates demonstrate a diversity of strengths and ideas. Learning to bridge contrasting perspectives with empathy and understanding is key to your productivity and effectiveness.

Course/Training

How to Solve your Funding Problems with LIHTC

Low Income Housing Tax Credits may help your organization build a recovery house as part of your community's ecosystem.

Course/Training

Understanding and Responding to NIMBYism in Communities

NIMBY (Not In My Back Yard) is a characterization of opposition by residents in a rural or urban community, to proposed developments in their local area. These developments could include the location of new recovery housing. This course can assist you with recognizing and navigating situations where NIMBY occurs.

Course/Training

Becoming a Peer Leader in a Recovery Residence

Recovery residence house managers and others wishing to become “peer leaders” (PL) will be able to listen to interviews of six successful PLs and hear how they approached the role, the challenges they faced, and what their experiences have taught them. Anyone interested in learning more about this process of becoming a PL and their vital role in recovery residence operations will enjoy this program. At the conclusion of this program, participants will understand the knowledge, skills, and abilities needed to function in the role, as well as the challenges and opportunities involved.

NAADAC CE
Course/Training

Stress and Burnout

Ever feel stressed? How do you react to high-pressure situations? Is burnout a threat to your well-being and productivity? The truth is that we're all prone to stress, pressure, and burnout. Understanding what they are and how they work helps us create a better, more satisfying lifestyle. This course will help you define stress, pressure, and burnout, recognizing the unique ways they show up for you. You’ll be able to evaluate your work and lifestyle to identify opportunities for healing. You'll also get valuable strategies to manage the effects of stress, pressure, and burnout. By the end of the course, you’ll have a clearer understanding of how these forces affect you—and what you can do about it.

Course/Training

Blueprint for Nailing Your Interview

Blueprint for Nailing Your Interview outlines the five steps you can take to build your own Blueprint for Nailing Your Interview.

Course/Training

Understanding Urine Analysis

Urine analysis is the best-developed and most-used monitoring technique in substance use treatment programs across the continuum of care. When used correctly and competently following best practice guidelines, it can be an effective therapeutic tool. Drug testing uses a biological sample to detect the presence or absence of a specific drug (or drugs) and drug metabolites within a specific window of time. No universal standard exists today in clinical drug testing for addiction identification, diagnosis, treatment, medication monitoring, or recovery.

NAADAC CE
Course/Training

Project Best Practices: Sponsors and Stakeholders

The best practices of project management can help you plan out and define your project. This course covers sponsors and stakeholders. Each is a key component of successful projects. Project Management - Sponsor Engagement: The Project Management Training Series outlines the essential steps, tools, and templates to build a successful recovery housing or other projects. This training will focus on understanding a Sponsor's role and utilizing an Engagement agreement to establish the proper expectations and communication with your Sponsor. It will outline how a Sponsor and a Project Manager are different, how they should work together and how to use a simple Sponsor Engagement Signoff sheet to establish expectations early in the process and avoid issues. Project Management - Identify and Analyze Stakeholders: The Project Management Training Series outlines the essential steps, tools, and templates to build a successful recovery housing or other projects. This training provides easy steps and the tools needed to help identify and analyze your stakeholders to get the Key stakeholders for your Rural Recovery Housing project communication.

NAADAC CE
Course/Training

Recovery Residences - How We Know They Work

Many in the recovery field feel intuitively that recovery residences, structured sober living, and similar programs aid a person’s recovery from Substance Use Disorder (SUD). Unfortunately, there has been scant research to measure outcomes and explore the questions around recovery residences: What evidence do we have that supports our ideas that recovery housing helps recovery? What types of programs have the most success? The least? What does the data tell us that may help develop evidence-based programs? Dr. Corey Vilsaint, a community research psychologist fellow at Harvard Medical School and Massachusetts General Hospital, and a principal investigator at the Recovery Research Institute and Center for Addiction Medicine, answers these questions and more in this course.

Course/Training

Coordinating Care: Treatment Plans

This course will review how a substance use disorder recovery house can implement treatment plans for their residents.

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In Partnership With

NAADAC Approved Education Provider
IIElevenLabs
PAR — People Advocating Recovery
MARR — Michigan Association of Recovery Resources
Ohio Recovery Housing Colorado
SCARR — South Carolina Alliance for Recovery Residences
Marshall University
Webberized
MADE180 Digital Solutions
Interested in Partnering or Have an Idea to Share?
Get in Touch!

Fletcher Group is a RCORP Rural Center of Excellence in Substance Use Disorder Recovery

www.hrsa.org

The Learning Center is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $3.3 million, with 0% financed with non-governmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS, or the U.S. Government.